NIIA is a 24/7 AI receptionist and WhatsApp booking bot for appointment-based businesses such as hair salons, officially positioned as "built for salons, not a generic chatbot." It connects to a salon's WhatsApp Business number through the WhatsApp Business API (officially stated to be provided via Gupshup), automatically receives customers in chat, checks real-time availability, and confirms appointments, while syncing every appointment to Google Calendar in real time.
Main capabilities
- 24/7 WhatsApp AI reception: automatically completes bookings, reschedules, and replies to inquiries; customers can reschedule or cancel by replying in the same WhatsApp conversation, and the system checks available slots, releases the original slot, and automatically updates Google Calendar.
- Multilingual support: automatically detects the customer's language and replies in the same language, supporting English, Arabic (Modern Standard Arabic and Gulf dialects), Hindi, and Tagalog, with additional languages available on request, and also supports mixed-language messages.
- Smart reminders and follow-ups: sends two-way WhatsApp reminders, and customers can confirm or reschedule with one tap; the Growth plan also includes no-show follow-up.
- Unified dashboard: all conversations, appointments, and customers are centralized in the same backend; niia knows the service menu, prices, and real-time availability, avoiding generic replies.
- Multi-location support: supports up to 5 branches, with unlimited staff seats, and each appointment can be assigned to the correct branch and staff member, with services, staff, and business hours manageable by branch.
- Human handover: when a situation cannot be handled, the conversation is marked with a yellow warning in the dashboard and handed over to the team for human continuation, ensuring no message goes unanswered.
- Integrations and open interface: automatically creates a dedicated Google Calendar for the salon and writes, updates, and deletes appointment events in real time; external booking engines can connect through the NIIA API.
How to use it The officially given process is: connect the salon's WhatsApp Business number (setup usually takes less than a day) → niia learns the salon's services, prices, business hours, and staff information → start 24/7 replies, bookings, and reminders, with everything visible in the dashboard. Customers do not need to download an app, register, or set a password; they simply send a message in WhatsApp, choose a service and time slot, and receive confirmation in the same conversation. Most salons go live within about a week; once the number is approved, NIIA beginsReply.
Use cases For appointment-based businesses such as single-location or multi-location hair salons, especially suitable for merchants who cannot reply promptly at night and during peak hours and whose customers mostly communicate via WhatsApp. It officially says that "the salon that replies first wins the booking" and compares NIIA with traditional salon apps such as Fresha, Phorest, and Booksy, emphasizing that the latter mainly send one-way SMS or email reminders that customers cannot reply to.
Pricing and limits It uses a fixed monthly subscription model: Starter is $84/month, Growth is $194/month, all appointments have 0% commission, and both include multilingual support, a unified inbox, and no charge by number of messages. Starter includes 10,500 credits per month, unlimited appointments, unlimited service items, unlimited staff seats, 1 appointment reminder, up to 5 locations, does not include no-show follow-up, and provides email support; Growth includes 24,000 credits per month, up to 500 appointments per month, up to 50 service items, up to 15 staff seats, 2 appointment reminders, no-show follow-up, AI data analysis (all tabs), and email + WhatsApp support. A 14-day free trial is provided, and no credit card is required before starting. Credits are shared in the same pool by chat messages, voice replies, reminder/feedback/review/waitlist messages, and broadcasts/workflows.
It should be noted that the actual content of this page is a salon appointment AI receptionist, which does not match the description in the user-provided data of "generating designs and product photos for fashion and e-commerce"; the page does not provide any information about features, pricing, or capabilities related to fashion design or product image generation, and the relevant facts are not currently provided.
