Callbell is a multi-agent messaging management platform for teams, used to centrally manage customer communications across multiple mainstream instant messaging channels. Its core goal is to enable sales and customer service teams to collaborate within a single platform and handle customer messages from different channels in a unified way.
Main capabilities
- Multi-channel centralization: It can connect WhatsApp, Facebook Messenger, Instagram Direct, Telegram, and TikTok, aggregating all chats into one inbox.
- Team collaboration: It supports inviting team members, with multiple agents managing chats together; teams can be divided by function, and conversations can be assigned to the appropriate department through automatic routing.
- Advanced chatbots: It provides a no-code chatbot platform and an advanced flow builder to automate sales and customer service conversations and processes.
- Broadcast module: It supports sending bulk messages on WhatsApp for promotional information, newsletters, event updates, and more.
- Data analytics: It provides statistics to analyze team performance, study communication strategies, and maintain control over communication.
- Integrations and automation: Work tools can be connected through the official Zapier integration, and it can integrate with enterprise CRM and ERP through APIs to schedule messages and tasks.
- Website widget: A website widget can be created to let customers choose their preferred messaging app to communicate with the business.
- Mobile app: Android and iOS mobile apps are available, making it convenient for teams to handle requests from different channels.
How to use Users can sign up for a free plan to get started, connect the channels they want to integrate in a few steps, and can choose to install the widget on their website, then chat with customers through the chat inbox module. After signing up, users can try the chat management module free for 7 days with no feature restrictions; after the trial period ends, if they decide not to continue, they can still continue to use the chat widget for free. Installing the Callbell chat widget is not required—for example, you can connect only a Facebook page or a WhatsApp Business account, or vice versa.
Use cases Suitable for teams that need to sell and provide customer support through multiple messaging channels, especially businesses that want to centrally manage WhatsApp, Messenger, Instagram, Telegram, and TikTok conversations and improve communication efficiency with chatbots, broadcasts, and statistics.
Limitations and pricing notes Official information shows that you can get started for free (€0/month), and paid plans are billed per user/month. The multi-agent chat plan includes the chat management inbox, Facebook Messenger; Instagram Direct is $22/month, and WhatsApp starts at $22/month (consumable quota is billed separately). Higher-tier plans include dedicated support, advanced statistics, API and integrations, verified WhatsApp requests, ChatGPT integration, SAML/SSO authentication, and more. The broadcast/campaign module is billed based on reached contacts. For specific prices, available features, and platform support, please refer to the official page; other details are not yet available.
