Plaidoo is a free browser tool for French Shopify and Stripe merchants, used to help prepare French-language response materials for transaction disputes (litige).
Purpose When merchants face a payment dispute initiated by a customer, they often need to submit a strong response document to the customer's bank before the deadline. Plaidou's goal is to help merchants organize order data, physical delivery proof from French local carriers, French-language arguments specific to the dispute reason, and customer communication records into a document that can be used for submission. It does not promise any outcome of winning; the customer's bank ultimately decides the dispute.
Main capabilities
- Generate an evidence checklist by dispute reason: supports commercial dispute types such as package not received, item not as described, order canceled, subscription, credit not received, etc.
- Emphasizes physical delivery proof: Plaidou points out that the key evidence is physical delivery (remise physique), not just a tracking number, and can be used with Colissimo, Mondial Relay, Chronopost, or other carriers.
- French-language argument assistance: provides French reply templates (fill-in-the-blank) based on the dispute reason, which can be copied or printed.
- Risk warning: when the materials lack delivery proof, it marks them as "weak," suggesting that merchants accepting the dispute or refunding may be better than submitting empty text.
- Source annotation: cited Consumer Code provisions indicate their source; some are paraphrased, and some have not been verified on Légifrance, so they must be used with caution.
- Guide content: provides about twenty-four guides on topics such as dispute fees, package not received, pickup points, Visa and Mastercard rules, right of withdrawal, Shopify subscriptions, clothing sizes and returns, Colissimo proof, reply templates, Shopify investigations, billing descriptor, PayPal, NDRP program, Stripe Dashboard replies, etc., based on official pages consulted on October 9 and 10, 2026.
How to use
- The free tool runs in the browser, with no registration or account required.
- Users select the dispute reason and carrier, and check whether it is a subscription, to obtain an evidence checklist and fill-in-the-blank templates.
- Entered text remains in the browser and is not transmitted to the bank through the site; merchants review, adjust, and decide what to submit themselves.
- The tool itself does not submit materials to the bank.
- Early access is available by leaving an email on the waiting list; this email is used only to notify about opening, is processed by FormSubmit, and can be removed by writing "delete" in the form.
- Regarding privacy: anonymousThe visit counter is handled by Abacus (receiving requests and IP addresses, no cookies); pages are served by GitHub Pages; future applications are planned to be hosted in the EU with a data processing agreement signed, but the current website does not provide such an agreement.
Planned integrations Shopify Payments, Stripe, Colissimo, Mondial Relay are planned integrations; the access conditions for carrier APIs remain to be confirmed. Chronopost is handled in the free tool via manual upload of proof.
Applicable scenarios
- French Shopify or Stripe merchants handling responses to commercial disputes.
- Scenarios requiring an evidence checklist and French-language documents organized by dispute reason.
- Scenarios using French carriers such as Colissimo, Mondial Relay, Chronopost and needing to emphasize proof of physical delivery.
Limitations and boundaries
- Not legal advice, only general information; Plaidoo does not guarantee any outcome, which is decided by the customer's bank.
- Does not handle fraud cases, only commercial disputes.
- The cited legal provisions must be reviewed by legal professionals before being used in real cases.
- Pricing information: early access and the tools on this website are free. Paid plans are planned opening prices, are not currently on sale, and no fees have been incurred. Planned plans include tiers of 3, 15, and 60 dispute files per month, among others, with an additional charge of 2 euros per file after exceeding the plan, and the cap per 30-day cycle has not yet been determined; future billing may be handled through Shopify. Competitor DisputeDesk showed 20 files for 29 USD on October 9, 2026.
- The Shopify app cannot currently be installed from this website.
- No customer numbers or success rate data are provided.
- Some dates in the official text (such as October 9, 2026) are as stated in the original text and have not been verified.
