ChartX is a billing and business management software for senior care facilities (especially assisted living facilities in California), with its core positioning being to replace the work of a traditional Medi-Cal billing department.
Purpose: To help care facility operators handle the entire Medi-Cal claims process, allowing facilities to spend time on resident care rather than paperwork.
Main capabilities:
- End-to-end claims handling: submitting claims, follow-up, handling denials, and initiating appeals. It is officially stated that users do not need to operate it themselves.
- Remittance advice monitoring: ChartX monitors the Medi-Cal portal, archives every Remittance Advice, matches it with the user's claims, and notifies the user by email on the day funds arrive.
- Denial handling: When Medi-Cal returns a claim, ChartX finds it, corrects it, and resubmits it at no additional charge, and notifies the user after resolution.
- Cost advantage: It is officially stated that by replacing a large amount of manual labor through automation (including overseas labor), the fee is only a small fraction of that of most billing companies, and it emphasizes a U.S.-based team and real people answering the phone.
How to use it: The officially provided process is: on Day 1, hold a 30-minute onboarding call, provide facility and payer information, and ChartX completes the rest of the setup; on Day 7, go live, upload the resident roster, connect existing billing data, and submit the first batch of claims through ChartX; by Day 14, users can experience claims being sent automatically, denials being flagged and appealed in real time, and the team returning to resident care.
Applicable scenarios: Facilities operating assisted living facilities or nursing homes in California that want to outsource Medi-Cal billing, reduce internal billing staffing, recover denied payments, and accelerate reimbursement.
Limitations: The materials only clearly cover Medi-Cal billing for assisted living facilities in California, and do not mention support for other states, other insurance types, or non-Medi-Cal payers; no specific pricing, software interface details, or independent third-party verification information is provided. The contact email is info@chartx.ai.
