Trakkar is a workforce management platform built for growing teams, replacing a scattered stack of spreadsheet tools with a single login, bringing time, work, and money together in one place.
Purpose and Positioning Trakkar mainly serves agencies and customer service teams, integrating a desktop time tracker, attendance and leave management, project and task workflows, invoicing, and a client portal. It emphasizes a closed loop from tracking hours to generating invoices, and supports delegating tasks to AI coding agents.
Main Capabilities Time Tracking and Productivity: Provides a desktop tracker with idle detection and session integrity checks, screenshot capture and activity scoring, app and URL usage analysis and focus metrics, manual time entry requests with an approval workflow, end-of-day work summaries and daily standup reports, and cost and revenue rates tied to tracked sessions.
Projects and Tasks: Supports tasks with checklists, attachments, comments, and relationships, recurring tasks, task pools, and custom field definitions, kanban views, Gantt charts, and custom workflow statuses, project reports and member workload allocation, linking GitHub and Azure DevOps commits to tasks, and AI task delegation via Claude Code or Cursor runners (Business plan).
People, Attendance, and Leave: Provides web and mobile clock-in/clock-out with categorized breaks, geolocation for office and remote attendance, shift templates and assignments and holiday calendars, team attendance heatmaps with admin edits and audit trails, leave types and balances with automatic accrual and audit logs, work-from-home and overtime request approval workflows, suggestions (including anonymous ideas, voting, forums, and moderation workflows), and process and policy document management from onboarding to offboarding.
Invoicing and Client Work: Supports invoices with configurable taxes and numbering (India supports GST, GSTIN, and HSN), quotes converted to invoices in one click, partial payments and TDS and accounts receivable aging dashboards, billing contacts, an SKU catalog and organization taxes, a client portal for clients to view tasks, teams, reports, screenshots, and invoices, and pre-filling invoices from project time reports.
Customer Support: Provides tickets from email, widgets, or the portal, with SLAs and agent reports; a shared ticket inbox supports table and kanban views; email forwarding automatically creates tickets and auto-replies; an embeddable widget with a no-code appearance studio; a public support portal for customers to submit and track tickets; FAQs and a knowledge base that can be published to the portal; support for first response SLA, canned replies, and agent performance reports.
Website Analytics: Cookieless tracking by default, optionalConsent banner; real-time visitor map with page views per minute and journeys; pages, sources, entry and exit, countries, devices, and languages; UTM campaign attribution with spend input and cost-per-lead output; goals can be defined by events, exact pages, page prefixes, or click capture; multi-site portfolios can link clients, projects, and client portals.
Platform and integrations Offers a web app plus desktop trackers (Windows, macOS, Linux), native iOS and Android apps supporting check-in and leave, organization-wide knowledge base/wiki articles, an automation engine for scheduled actions and notifications, Google Drive screenshot storage, GitHub and Azure DevOps linking, and a public API and MCP server (Business plan).
How it is used Teams can automatically capture time through the desktop app or clock in manually on web and mobile; administrators can configure shifts, leave types, approval workflows, and screenshot policies. Tasks can be managed in kanban or Gantt views, and work hours can be turned directly into invoices and quotes and sent as PDFs by email. Clients get portal logins to view progress and amounts owed. Business plan users can hand tasks to AI coding agents such as Claude Code or Cursor, and the agent will read the task, complete the work, open a pull request, and reply to comments.
Use cases and limitations Suitable for agencies, customer service teams, and growing teams that need centralized management of time tracking, attendance, projects, invoicing, and client communication. Screenshot monitoring is optional and configurable by team, and employees can see what is captured, emphasizing transparency rather than surveillance. User data is used only to operate their workspace and is not sold or shared with third parties. There is currently a single pricing plan at $5 per user per month (INR 120 in India), and the Business plan adds AI agents, MCP, API access, priority support, and granular permissions. Information about a free trial, specific refund policy, data storage locations, and more detailed terms of service is not currently provided in the materials.