Feedyou AI is a conversational and generative AI platform positioned to help businesses improve customer and employee experience while reducing costs. Its official website states that more than 120 customers already use its AI chat, voice, and email virtual assistants and agents to achieve efficient, reliable around-the-clock support. The platform emphasizes long-term partnerships and covers both conversational AI and generative AI.
Key capabilities
- Multichannel communication: seamless communication with customers and employees through websites, mobile apps, and instant messaging channels.
- Voice assistants: inbound and outbound voice assistants, intelligent routing, and sentiment analysis; the official website states that call costs can be reduced from tens of euros to a few cents.
- Email management: let AI manage the inbox, classify emails, automatically forward them, and draft email replies.
- AI knowledge base: support service desks for customers, agents, and employees, connecting different data sources, systems, and channels.
- Agent assistance: draft AI-assisted replies on behalf of contact center teams, with support for multi-source data, real-time summaries, and intelligent suggestions.
- AI shopping assistant: connect product (XML) feeds with AI so customers can search for products and services in new ways.
- Conversation analytics and insights: analyze customer and employee interactions across channels, identify automation opportunities, and improve team efficiency.
Platform integration The Feedyou platform centralizes the above capabilities in one place for unified management and use.
Effect data from customer cases (quoted from the official website)
- MONETA Money Bank: the voice bot Tom handled up to 25% of requests within 6 months, reducing contact center costs by 10%.
- Toyota Czech Republic: 68% of queries were resolved without human assistance; the virtual assistant Anna guided customers through the website and supported the internal call center team.
- SKODA AUTO: automated 95% of the employee onboarding process; the intelligent virtual assistant assisted with new employee data collection and verification and integrated with the HR system SAP SuccessFactors.
- Grafton Recruitment: within two years, nearly 22,000 candidates were pre-screened through the recruitment chatbot, with a conversion rate of 52%.
- Foxconn: password recovery was shortened from up to 3 days to less than 2 minutes, and employees can call 24/7 in their native language.
- NEXT REALITY: gained more than 3,000 additional leads within 12 months.
- UP Czech Republic: the chatbot assistedCustomer FAQs on websites and mobile apps, with dedicated chatbots for marketing campaigns, while also designing multiple voice bot solutions.
- Dr.Max / ViaPharma: automated outreach and candidate pre-screening for pharmacy and warehouse positions, as well as pre-boarding, onboarding, and satisfaction surveys.
- Tesco Mobile: launched a chatbot with the mascot SURI, balancing between chatbot and human agents.
- RPSC: as a communications and marketing agency, uses the platform to efficiently create and manage chatbots and voice bots.
- Union (Achmea Group): completed the project remotely and successfully launched a virtual assistant to provide 24/7 support for the expert network.
- Czech Post: the chatbot Martin became an important tool for online communication, continuously bringing in new candidates.
How to use Use the official website's "Create an excellent solution" entry point to consult about customized solutions, explore the Feedyou platform, or become a partner. According to the official website, you can have an initial conversation to learn how it can help your company, with no commitment and no cost. Specific pricing, trial process, and technical integration steps are not yet provided.
Use cases
- HR and back-office: employee onboarding automation, data collection and verification, pre-boarding, satisfaction surveys, internal service desk.
- Customer service: website and mobile app FAQs, call center support, voice assistants handling password reset, card limit changes, online banking unlocking, etc.
- Recruitment: recruitment chatbots pre-screen candidates and guide job seekers through job listings.
- Marketing and sales: AI shopping assistants, lead generation, marketing campaign chatbots.
Honors and reviews The official website mentions winning the Microsoft Awards in the AI category, a Gartner Peer Insights rating of 5.0, special recognition, 2 Contact Center Awards, 5 Internet Effectiveness Awards, winning the HR Excellence Awards, and related recognition from the Ministry of the Interior. Specific years and details are not yet provided.
Limitations The materials do not provide specific pricing, free trial policy, list of supported languages, deployment method (cloud/on-premises), complete technical documentation, or API details. The above content is only references from the official website introduction and customer cases; actual features and results should be based on the latest official information.
