Bugsnag is a platform focused on application error monitoring and performance monitoring, designed to help development teams quickly find and fix defects and release stable versions with confidence. It targets mobile and web applications and provides full-stack visibility, enabling teams to monitor crashes, track performance bottlenecks, and trace requests across the entire technology stack.
Core Features
- Error Monitoring
- Stability Score: Instantly reflects application health, helping determine when it is appropriate to continue developing new features and when defects need to be prioritized for fixing.
- Inbox: Displays errors by severity and user impact, helping teams prioritize critical issues.
- Preconfigured Dashboards: Display data such as breadcrumbs, stack traces, affected users, and devices, accelerating root cause identification.
- Performance Monitoring
- Automatically monitors key metrics such as rendering performance, memory consumption, and CPU usage to detect latency.
- Real User Monitoring: Shows how users interact with the application.
- Compatible with OpenTelemetry (OTel), allowing users to retain data ownership.
- Distributed Tracing
- App startup, screen loads, network requests, and custom spans can reveal performance issues, helping detect them before customers notice.
- Waterfall diagrams show every API call, database query, and microservice interaction without manually correlating timestamps or logs.
- One-click correlation between crashes and traces eliminates the guesswork of determining which microservice caused the failure.
How to Use BugSnag is integrated into applications via SDKs and supports a wide range of platforms and frameworks. Developers can set custom alerts, get notified on critical issues, and route alerts to code owners. SmartBear's MCP server can bring error data into the IDE and provide AI-driven fix suggestions. Compatible with OpenTelemetry, it can be used alongside native SDKs for flexible instrumentation.
Use Cases
- Mobile and web application development teams need real-time monitoring of crashes and performance issues.
- Industries such as enterprise, media and entertainment, retail and e-commerce, and travel and hospitality.
- Businesses that value stability at customer conversion moments (such as purchases, video streaming, and hotel bookings) and avoid revenue loss caused by ANRs and unhandled exceptions.
Limitations
- Detailed information such as specific pricing, package prices, and the list of supported platforms is not provided in the materials.
Customer Cases
- Mercado Libre used BugSnag to grow mobile market share by 50% and achieve a 99.93% stability score.
- Yelp used BugSnag to achieve a 99.98% stability goal.
- A Square staff mobile engineer called BugSnag's Timeline view "worth its weight in gold."
- HotelTonight saves 40 hours per month on finding and fixing defects.
On cost, BugSnag emphasizes predictable costs: pay for insights, not for data. Through predictable pricing and dynamic sampling, teams can monitor everything important without exceeding quotas or receiving unexpected bills. Burst protection prevents unexpected traffic spikes from exhausting quotas.
BugSnag offers a free trial for teams to monitor, prioritize, and resolve application errors and performance bottlenecks.
