HoldForMe is an AI assistant specifically designed to wait in phone queues on people's behalf. Its core logic is: you do not need to dial, listen to IVR menus, or wait for a long time yourself; HoldForMe dials for you, navigates voice menus, and stays on the line waiting. Once a real person answers, it connects you into the call, and you handle the actual communication.
Main capabilities
- Automatically dials and navigates IVR (interactive voice response) menus.
- Can wait for up to about 3 hours.
- After a real person answers, bridges the user in, and the user continues the conversation themselves.
- Does not discuss claims or specific business matters on the user's behalf; it only does "dial—wait—transfer."
- Provides pages with measured data such as connection rates by destination, false detection of a real person, and median connect time.
- On the enterprise side, provides signed BAAs, configurable PHI retention policies, per-call audit logs, SSO, and a capacity channel that does not queue behind consumer traffic.
How to use it
Users do not need to make the call themselves: HoldForMe initiates the call, and the user only needs to join when a real person answers. Of the four steps given on the official website, one step requires about forty minutes of waiting, but none of them take up the user's time. It supports a self-service wallet top-up model, and also a procurement model with monthly commitments from billing teams; the underlying billing is at the same standard per call. The official website mentions that you can top up $15 and use it as needed for three to five calls, with no subscription, no seats, and no cancellation. The first connection is free, no credit card is required, and there is no need to speak with HoldForMe first.
Applicable scenarios
The official description clearly states that it initially targets medical billing and RCM (revenue cycle management), because phone wait times are most severe in that field. It also mentions that it can apply to the IRS, USCIS, insurance companies, airlines, and any other "desk where a queue stands between you and getting things done." Its narrative emphasizes that denied claims are often abandoned not because of policy or coding, but because of capacity—when the cost of the phone call exceeds the value of the claim, the claim is written off.
Fees and billing
The official pricing is: $3–6 per connection to a real person, capped; charged by connection, not by number of attempts, not by seat, and it will not exceed $6 because the other party's queue is slow. If there is no connection to a real person, the charge is $0. The self-service and billing team entry points have the same underlying billing.
Limitations and positioning
HoldForMe clearly states that it is not an agent that talks to payers on the user's behalf. It only dials, navigates, waits, and hands a real person over to the user; the conversation is still conducted by the user themselves. The official website says this is a deliberate design, and also the reason it can charge in dollars. In addition, regarding the specific list of supported phone destinations, available countries or languages, API circumstances, deployment timelines, etc., official materials are not yet available.