Twizzlo is a web-based service scheduling software positioned as an online booking and front-desk management tool for service businesses. It brings booking pages, reminders, customer records, employee scheduling, and online payments together in one system, and the company says it can replace direct messages, paper appointment books, and calendar apps.
In terms of purpose, Twizzlo is aimed at service businesses that rely on appointments to operate, including barbershops, hair salons, nail salons, day spas, massage therapy, tattoo studios, eyelash and eyebrow studios, pet grooming, dog training, personal training, cleaning services, auto detailing, photographers, tutors, and private chefs. The company provides industry-specific pages explaining how different business types can use its services, prepaid bookings, reminders, and employee scheduling.
Key capabilities include:
- Online booking page: each business has a public booking link that shows real-time available time slots, and customers can book 24/7 on any device; each location can have its own separate link.
- Confirmations and reminders: both plans support email confirmations and reminders; SMS reminders are part of Business Pro and include 50 per month, then $0.03 each after that.
- Customer CRM: every booking automatically builds a customer profile recording spending, visit history, allergy information, notes, and preferences, with search and filtering support.
- Prepaid bookings and tips: customers pay the full service fee via Stripe at the time of booking and can add a tip; if a customer does not show up, the business decides whether to keep or refund the prepayment. Online payments include a 1.5% Twizzlo platform fee in addition to Stripe processing rates.
- Real-time insights: the dashboard shows revenue, booking volume, staff utilization, satisfaction, and a next-hour view, supports switching between day, week, and month, and can be viewed across locations.
- Staff and scheduling: each staff member has an independent calendar, personal schedule, and role-based access permissions, and both plans support unlimited staff.
- Multi-location management: unlimited locations, with per-location booking links, cross-location scheduling, and cross-location reporting.
- Walk-ins and rescheduling: walk-in customers can be added to the calendar, and customers can reschedule themselves within the rules set by the business.
- Other calendar features: drag-and-drop rescheduling, buffer time, time off and blackout dates, and multi-location booking.
In terms of how to use it, the company describes it as three steps: first, create a booking page by adding services, prices, staff, and working hours, and Twizzlo generates a public booking page with real-time availability; second, share the booking link, which can be placed on a website, Instagram bio, Google Business Profile, or sent directly to customers, and customers can book 24/7 from any device,Each store has its own independent link. Third, it receives bookings and payments; bookings go into the corresponding staff member's calendar, and confirmations and reminders are sent by email (Business Pro also supports SMS), and customers can prepay and tip online via Stripe. Twizzlo is cloud-based web software; businesses and staff log in through a browser with no installation required, and customers book from the booking page on any device.
On pricing, the Free plan is $0 per month, free forever rather than a trial, supports up to 150 bookings per month, includes unlimited staff, stores, and customer records, real-time insights, Stripe online payments and tips, and email confirmations and reminders, does not include SMS, and if online payments are used, Stripe processing fees plus a 1.5% Twizzlo platform fee apply. Business Pro is $29.99 per month per business, offering unlimited bookings, 50 SMS messages per month ($0.03 each after that), all Twizzlo features with no paid add-ons, and a 30-day money-back guarantee (within 30 days after the first Business Pro payment, email support@twizzlo.com for a full refund of that payment). Neither plan charges by staff, station, or store; Free's 150 is a booking-count limit, not a seat limit. The company says that at a scale of 5 staff members, Business Pro saves $34 to $80 per month compared with per-seat pricing plans (excluding tax), and lists other platforms that charge an additional $10, $14.95, $20, etc. per added staff member, while Twizzlo charges $0 extra. The above subscription prices refer only to U.S. monthly subscription prices, excluding payment processing fees, SMS and marketing usage, taxes, add-ons, and marketplace commissions.
Use cases cover appointment-based service businesses ranging from solo practitioners to multi-location teams; see above for industry examples.
On limitations, the materials do not provide details on whether Twizzlo supports offline use, whether it offers a native mobile app, supported languages, data export capabilities, the specific integration list, or other limitations that may exist under the free plan; this information is not currently available. The limitations that are clearly stated include: SMS reminders are available only in Business Pro; online payments must go through Stripe and incur an additional 1.5% platform fee; and the free plan has a cap of 150 bookings per month and does not include SMS.