omnichannel-comms-builder

Omnichannel Comms Builder

This skill designs communication flows between site users and operators. It does not send real messages by default.

Operating Modes

• workflow-plan: define channels, routing, ownership, SLA, and escalation.
• message-template: draft safe templates without sending.
• operator-ui-handoff: specify inbox/queue UI needs.
• consent-risk: define consent, logging, retention, and opt-out requirements.

Required Workflow

1. Read references/comms-safety-contract.md.
2. Use assets/comms-workflow.template.md.
3. Confirm channels, personal-data handling, and approval status.
4. Mark all real sends and CRM mutations as Planned until explicit approval.

Safety Rules

• Do not send email, SMS, Telegram, chat, webhook, or CRM messages without approval.
• Do not store private customer data, tokens, message exports, or cookies.
• Templates must avoid false claims and must support opt-out and escalation when needed.

Validation

python3 $CODEX_HOME/skills/.system/skill-creator/scripts/quick_validate.py $CODEX_HOME/skills/omnichannel-comms-builder
python3 $CODEX_HOME/skills/senior-skill-architect/scripts/lint_production_skill.py $CODEX_HOME/skills/omnichannel-comms-builder
python3 -m json.tool $CODEX_HOME/skills/omnichannel-comms-builder/evals/evals.json >/dev/null