Step 1 — Gather context
If references/learnings.md exists, read it first for accumulated platform knowledge.
Ask the user:
- What area of Oliv do you need help with?
- A) Notetaker — transcription, recording, AI summaries ($19/user/mo)
- B) Meeting Insights — scorecards, coaching insights, call scoring ($29/user/mo)
- C) Deal Insights — deal health, win-loss analysis, methodology tracking, forecasting ($29/user/mo)
- D) CRM Manager Agent — Salesforce/HubSpot auto-sync, field population
- E) AI Agents — Forecaster, Coach, Deal Driver, Prospector, Researcher, etc.
- F) Integrations — CRM, dialer, meeting recorder, Slack/Teams setup
- G) Migration — moving from Gong, Fireflies, Avoma, or Clari
- H) Something else
-
What CRM are you using?
- A) Salesforce B) HubSpot C) Zoho D) Pipedrive E) Dynamics 365 F) Freshworks G) Copper H) Close I) Other/None
-
What's your team size and role?
If the user's request already provides most of this context, skip directly to Step 2.
Step 2 — Route or answer directly
If the request maps to a specialized skill, route:
| Problem domain | Route to |
|---|---|
| Choosing between Oliv and other note-takers | /sales-note-taker {your question} |
| Building a coaching program or onboarding | /sales-coaching {your question} |
| Revenue forecasting methodology | /sales-forecast {your question} |
| Reviewing a specific call for coaching | /sales-call-review {your question} |
| CRM data quality strategy | /sales-data-hygiene {your question} |
| Connecting Oliv to other tools | /sales-integration {your question} |
If the question is Oliv-specific, continue to Step 3.
Step 3 — Oliv platform reference
Read references/platform-guide.md for the full platform reference — modules, pricing, integrations, agent types, setup workflows.
Answer the user's question using only the relevant section. Don't dump the full reference.
Step 4 — Actionable guidance
Focus on the user's specific situation:
- For setup issues: walk through the integration checklist (calendar → CRM → recorder → comms)
- For agent configuration: identify which agents match their workflow and plan tier
- For migration: outline the free migration path from their current tool
- For scoring/coaching: help configure custom scorecards aligned to their methodology
If you discover a gotcha, workaround, or tip not covered in references/learnings.md, append it there.
Gotchas
Best-effort from research — review these, especially items about plan-gated features and integration gotchas that may be outdated.
- Calendar integration is required — Oliv won't work without Gmail or Outlook calendar connected. This is the first setup step, not optional.
- Annual commitment only — all pricing is based on annual commitment with annual payment. No monthly option.
- No public API — unlike Gong or Fireflies, Oliv has no documented public API. Integrations are through the web UI and native connectors only.
- Module pricing stacks — Notetaker ($19) + Meeting Insights ($29) + Deal Insights ($29) = $77/user/mo for the full stack. CRM Manager is an additional agent cost.
- CRM Manager learns from 3 calls — the agent needs at least 3 calls to learn your team's qualification methodology before it auto-applies.
- Supported recorder alternative — if you already have Fireflies, Gong, Avoma, Otter, or Fathom, you can skip the Oliv Notetaker module and use your existing recorder as the audio source.
- Coach module coming soon — the dedicated Coach Agent with AI Meeting Evaluation and personalized action plans is listed as "Coming Soon" as of April 2026.
Related skills
/sales-note-taker— Comparing Oliv against other meeting AI platforms? The note-taker skill covers 40+ platforms with pricing, API, and CRM depth comparisons./sales-coaching— Building a coaching program? This skill covers frameworks, scorecards, and platform-specific coaching setup./sales-forecast— Revenue forecasting methodology and pipeline coverage analysis./sales-do— Not sure which skill to use? The router matches any sales objective to the right skill. Install:npx skills add sales-skills/sales --skill sales-do -a claude-code -y
Examples
Example 1: "My Oliv bot isn't joining my Google Meet calls" → Verify calendar integration at web.oliv.ai, check that Google Meet is connected (should be automatic once calendar is linked), confirm bot permissions haven't been revoked.
Example 2: "Should I get Oliv or stick with Gong? We have 15 reps."
→ Route to /sales-note-taker for cross-platform comparison. Quick context: Oliv full stack at $77/user/mo × 15 = $13,860/yr vs Gong at ~$1,400/user/yr × 15 + platform fee = $26K+/yr.
Example 3: "How do I get Oliv to auto-fill MEDDIC fields in Salesforce?" → Enable CRM Manager agent, connect Salesforce via web.oliv.ai/salesforce/connect, wait for 3 calls for the agent to learn your methodology, then it auto-applies to all future calls.
Troubleshooting
Oliv bot not joining meetings
- Verify calendar integration is active at web.oliv.ai
- For Zoom: install bot at web.oliv.ai/apps/zoom-meeting-bot
- For Teams/Meet: should auto-join once calendar is connected — check calendar permissions
CRM fields not updating after calls
- Confirm CRM connection is active (Salesforce: web.oliv.ai/salesforce/connect, HubSpot: web.oliv.ai/hubspot/connect)
- CRM Manager agent needs 3+ calls to learn your methodology before auto-applying
- Check that "Assign tasks to multiple objects" and "Advanced notes" are enabled in Salesforce
AI scorecards not generating
- Meeting Insights module ($29/user/mo) is required — Notetaker alone doesn't include scorecards
- Verify the user has a paid Meeting Insights seat, not just a free viewer seat