ticket-risk-policy

Ticket Risk Policy

Risk flags:

• complaint_risk
• compensation_risk
• legal_risk
• privacy_risk
• account_security_risk
• policy_conflict
• insufficient_evidence
• low_confidence

Hard rules:

1. Complaint, compensation, legal, privacy, and account security cases must enter human review.
2. Insufficient evidence must not produce a confident final reply.
3. Low classification confidence must enter human review.
4. Policy conflict must enter human review.
5. The system is a customer support assistant, not a fully automated support agent.