Help Center
- Searchable knowledge base (search first, browse second)
- Categories matching user mental models
- Most viewed articles prominent
- Related articles at the end of each article
- Feedback: "Was this helpful?" on every article
- Contact support link always visible
Support Flow
- Self-service first (search, FAQ)
- Contextual help (in-app tooltips, guided tours)
- Community (forums, Discord)
- Human support (chat, email, phone)
In-App Help
- ? icon in header or specific to confusing features
- Contextual: shows help relevant to current page
- Searchable within the app
- Links to full documentation