SuperAPI AI Directory

complaint-triage

Office & productivity

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Updated 10-16 08:49

About this skill

Complaint and Report Procedure Routing

First read law-practice-cn/CLAUDE.md and the target workspace rules, confirm whether our side is the complainant, the respondent, or the handling authority, and distinguish complaints, reports, appeals, administrative reconsideration, litigation, and civil negotiation. Government procurement challenge complaints route to procurement-legal/skills/challenge-complaint/SKILL.md; do not apply its preconditions to other channels.

  1. Build a materials ledger: dates of occurrence and awareness of the matter, document versions, proof of service, evidence sources, existing communications, and procedures already initiated. Separate party statements, verifiable facts, disputed facts, and legal assessment.
  2. Screen candidate channels by matter, region, competent duties, and service role; verify acceptance conditions, prerequisite steps, jurisdiction, duplicate handling, confidentiality, and personal information requirements one by one. When a channel cannot be confirmed, list candidates first and do not write a definite accepting authority.
  3. Calculate time limits only when the triggering facts, proof of service, and official rules applicable at the relevant point in time have all been verified. If any item is missing, output candidate windows and materials requiring immediate verification, and do not assert that a time limit has expired or that acceptance is possible.
  4. Output a procedure routing table, issue-evidence matrix, contrary interpretations, handling options, a draft of candidate time limits, and document drafts. If the subject of handling is the respondent, respond item by item rather than merely writing a denial. Submission, sending, publication, or contacting others requires the user's explicit authorization.

Check item by item task_context、jurisdiction、temporal、actors、matter、claims_and_elements、authority_and_interpretation、proof、procedure、outcomes_and_enforcement、strategy_and_uncertainty、governance; when the accepting authority, evidence, or point in time is blocked, stop the corresponding definitive procedural judgment.

Author and Source

  • Author: CSlawyer
  • Homepage:https://chenshi.ai
  • Preparation method: legal-meta-skill; complaint channels and time limits must be verified at runtime.