Pylon Integration (Support)
Connection
- Base URL:
https://api.usepylon.com
- Auth:
Authorization: Bearer $PYLON_API_KEY
- Env vars:
PYLON_API_KEY
- Caching: 10-minute in-memory cache, max 120 entries
Server Lib & API Routes
- File:
server/lib/pylon.ts
Exported Functions
| Function |
Description |
getAccounts(query?) |
List/search accounts |
getAccount(id) |
Get single account |
getIssues(params?) |
List issues (30-day window enforced) |
getContacts(query?) |
Search contacts |
API Routes
| Route |
Description |
GET /api/pylon/issues |
List support tickets |
GET /api/pylon/accounts |
List accounts |
Script Usage
# Open support tickets for a customer
pnpm action pylon-issues --account="Example Corp" --state=open
# All issues
pnpm action pylon-issues --query=search_term
# List accounts
pnpm action pylon-issues --accounts
Key Patterns & Gotchas
getIssues enforces a max 30-day window via start_time and end_time query params (API requirement)- API returns
{ data: ... } wrappers or raw arrays — code handles both defensively
- Pylon API exists in this analytics app (
code/) but the secrets pylon.api_key and pylon.api_secret referenced elsewhere are in secrets manager, not env vars
- No Pylon data in BigQuery — must query the API directly
