Available Tools
This skill can call the following MCP data services. MCP tools are optional supplements; this skill is mainly based on sales methodology knowledge:
Yingmi Financial Data (qieman)
- Service address:
https://dashscope.aliyuncs.com/api/v1/mcps/Qieman/sse - Core capabilities: fund search/diagnosis, portfolio analysis/backtesting, asset allocation plans, CFP toolchain, chart rendering
- Optional tools for this skill: call on demand (e.g., when product data needs to be cited in scripts)
Hundsun Gildata Financial Data (gildata-aidata)
- Service address: obtained after activating the Hundsun Gildata MCP service, in the format
https://dashscope.aliyuncs.com/api/v1/mcps/<your-mcp-id>/mcp - Core capabilities: individual stock research (A/H/US), financial statements, capital flows, research reports and public opinion, wealth management products, macroeconomic data
- Optional tools for this skill: call on demand (e.g., when market data needs to be cited in scripts)
Input Requirements
Required Information
- Sales scenario or stage (one of the following):
- First meeting (new customer icebreaking)
- Needs discovery (understanding customer needs)
- Solution presentation (presenting allocation plans)
- Objection handling (responding to customer concerns)
- Closing the deal (driving customer decisions)
- Complete process (full-process guidance)
Optional Information
- Customer type (conservative/aggressive/high-net-worth)
- Specific difficulties (e.g., "the customer always says they will think about it" "the customer complains the fee rate is high")
Execution Process
Step 1: Scenario Identification
- Determine which stage of the sales process the user is in
- If the user describes a specific difficulty, locate the specific step
Step 2: SOP Output
- Output a standardized process based on the best-practice knowledge base for bank retail sales
- Each step is equipped with: purpose, script examples, and precautions
- Provide targeted guidance for the user's specific difficulties
Step 3: Scripts and Techniques
- Prepare 2-3 script examples for each step
- Provide a "universal formula" for objection handling
Output Template
## 销售SOP导航 | {场景}
### 流程概览
{场景} 共 {N} 个关键步骤：
1. {步骤1名称}
2. {步骤2名称}
3. ...
### 详细步骤
#### 第一步：{步骤名称}
**目的**：{这一步要达成什么}
**时长**：约{X}分钟
**话术范例**：
> "{话术1}"
>
> "{话术2（备选）}"
**要点提示**：
- 应该做的：{建议}
- 避免做的：{禁忌}
#### 第二步：{步骤名称}
{同上结构}
### 常见异议应对
| 客户说 | 应对策略 | 话术参考 |
|--------|---------|---------|
| "我再想想" | {策略} | "{话术}" |
| "别家收益更高" | {策略} | "{话术}" |
| "我不懂理财" | {策略} | "{话术}" |
### 核心原则
1. {销售原则1}
2. {销售原则2}
3. {销售原则3}
---
*SOP仅供参考，请根据客户实际反应灵活调整。合规经营，不做不当承诺。*
Precautions
- Mainly knowledge-based: mainly based on sales methodology knowledge; MCP tools are optional and used only when actual data needs to be cited
- Compliance bottom line: all scripts must be compliant and must not contain return commitments
- Practicality: scripts should be down-to-earth, not stiff textbook-style expressions
- Scenario adaptation: adjust the script style according to the customer type