On April 24, 2024, the Berlin, Germany-based AI customer service dialogue platform startup Parloa announced it has raised $66 million in Series B funding. Investors in this round include U.S.-based Altimeter Capital, as well as EQT Ventures, Newion, Senovo, Mosaic Ventures, and La Familia Growth.
The company plans to use the raised funds to strengthen its growth in the European and U.S. markets, particularly to accelerate its expansion in the U.S. market. Parloa also intends to use the funds to further develop its AI-driven voice dialogue technology to provide a more humanized customer service experience.
Parloa was founded in 2018 and is led by co-founder and CEO Malte Kosub and co-founder and CTO Stefan Ostwald. The company's main business is providing a conversational AI platform focused on customer service automation, including automation of email and instant messaging. Parloa leverages large language models and generative AI infrastructure to provide customers with smarter conversational AI solutions.
(News source:TechCrunch）