Beijing time, May 15, 2024, the AI e-commerce customer support platform headquartered in San Francisco, USA,Gorgiasannounced it has raised a new round of $29 million in funding. This round was led by SaaStr and Alven, with participation from well-known investment institutions such as Horsley Bridge, Amplify, Shopify, Sapphire, CRV, and Transpose Platform.
The company plans to use the raised funds to expand its suite of AI tools, particularly its flagship product Automate, to help e-commerce brands automate their customer support processes.
Gorgias was founded in 2015 by Romain Lapeyre and Alex Plugaru, and is a leading provider focused on delivering AI-driven customer experience solutions for e-commerce businesses. Its platform seamlessly integrates automated customer support and marketing functions, powered by cutting-edge conversational AI technology. Gorgias serves brands operating on popular e-commerce platforms such as Shopify, BigCommerce, Magento, and WooCommerce, and already has more than 15,000 brands as customers of its platform, including startups and established companies such as Steve Madden, Olipop, Glamnetic, TUSHY, and Marine Layer.