On May 28, 2024, the artificial intelligence customer support platform headquartered in Nashville, Tennessee, USADuckyannounced it has raised $2.7 million in a Pre-Seed funding round led by Penny Jar Capital, with participation from Bread & Butter Ventures, NOMO Ventures, Wilson Sonsini, and angel investors.
The company plans to use the raised funds to further develop its AI-driven customer support platform.
Ducky was founded in 2023 by Hongbo Tian and James O’Brien and uses proprietary and open-source machine learning and artificial intelligence technologies to make internal enterprise knowledge resources immediately accessible and usable, allowing customer support agents to focus on solving the most challenging cases. Ducky's AI support platform learns from internal knowledge tools such as Slack, Notion, and JIRA to help support agents respond to tickets faster and find the right information within seconds. In addition, Ducky can automatically create customer responses based on brand tone, ensuring every interaction provides personalized, consistent communication.
(Source:PR Newswire）