On June 11, 2024, the AI customer service automation startup headquartered in Düsseldorf, Germany,Cognigyannounced that it has successfully raised $100 million in Series C funding. This funding round was led by Eurazeo Growth, with participation from existing investors Insight Partners, DTCP, and DN Capital.
The company plans to use the raised funds to accelerate R&D in AI automation and global expansion, as well as to strengthen Cognigy's research and development work in conversational AI and generative AI.
Cognigy was founded in 2016 by Benjamin Mayr, Philipp Heltewig, and Sascha Poggemann. The company provides a market-leading enterprise-grade AI platform for building, operating, and analyzing advanced AI agents, which many major brands rely on to deliver excellent customer service, including Lufthansa Group, Virgin Pulse, Frontier Airlines, Bosch, Toyota, TechStyle Fashion Group, and Mercedes-Benz, among others. Cognigy's AI-first approach uses conversational and generative AI to provide pre-trained AI agents to resolve high-volume customer requests at scale. In addition, Cognigy's AI agents also serve as assistants, providing human customer service agents with immediate and contextual help and automating routine tasks.
(Source:BusinessWire）