sales-redditmentions

RedditMentions Platform Help

Step 1 — Gather context

If references/learnings.md exists, read it first for accumulated platform knowledge.

Ask the user:

1. What do you need help with?
   • A) Setting up monitoring (choosing keywords, subreddits)
   • B) Email digest configuration (timing, frequency)
   • C) Slack integration setup
   • D) Reducing noise / irrelevant matches
   • E) Plan limits and upgrade decision
   • F) Something else — describe it

1. Which plan are you on?

   • A) Free Preview (testing before trial)
   • B) Standard (5 keywords, 5 subreddits, €4.49/mo)
   • C) Pro (15 keywords, 15 subreddits, €9.49/mo)

2. What's your goal?

   • A) Brand monitoring (track mentions of my product)
   • B) Lead generation (find people asking for solutions)
   • C) Competitor monitoring
   • D) Customer research / market trends

If the user's request already provides context, skip to Step 2.

Step 2 — Route or answer directly

• Multi-platform monitoring (not just Reddit) → /sales-social-listening [question]
• Reddit monitoring with API/webhooks/MCP access → /sales-octolens [question]
• Reddit monitoring with AI comment generation → /sales-keymentions [question]
• Reddit + Quora monitoring with AI reply drafts → /sales-threadradar [question]
• Reddit monitoring with competitive intelligence → /sales-threadlytics [question]
• Social listening tool comparison → /sales-social-listening which tool should I pick

Otherwise, answer directly from the platform reference below.

Step 3 — RedditMentions platform reference

Read references/platform-guide.md for the full platform reference — capabilities, pricing, keyword strategy, Slack setup, and notification configuration.

Answer the user's question using only the relevant section. Don't dump the full reference.

Step 4 — Actionable guidance

Focus on the user's specific situation:

1. Keyword strategy — use multi-word phrases matching buying intent, not single generic words
2. Subreddit selection — pick subreddits where your audience actually asks questions
3. Negative keywords — filter out common false positives (e.g., exclude "minecraft" if monitoring "server")
4. Notification timing — set daily digest for a time when you can actually act on matches

If you discover a gotcha or tip not covered in references/learnings.md, append it there.

Gotchas

Best-effort from research — review these, especially items about plan limits and monitoring frequency.

• 30-minute scan interval means you'll miss fast threads. If a post goes viral and dies within 20 minutes, you might not catch it. For faster alerts, Syften offers sub-minute Reddit latency.
• No API, no webhooks, no automation. You cannot export data, trigger workflows, or connect to CRM. If you need programmatic access, use Octolens or Syften instead.
• Keyword/subreddit limits are hard caps. Standard allows 5/5 only — no overage. Choose carefully or upgrade to Pro (15/15) for €9.49/mo.
• 7-day match history only. After 7 days, matches disappear from the dashboard. No archive, no export. Screenshot or save anything important.
• No sentiment or scoring. Every match is treated equally — you manually decide relevance. Higher-priced tools like Octolens or Reddinbox offer AI relevance scoring.
• Reddit-only. Does not monitor X, HN, LinkedIn, or any other platform. Pair with another tool if needed.
• Forward-looking only. No historical backfill — monitoring starts from when you create keywords.

Related skills

• /sales-social-listening — Social listening strategy across all platforms — tool comparison, monitoring setup, competitive intel, crisis detection
• /sales-keymentions — KeyMentions platform help — Reddit monitoring with AI comment generation and auto-publish
• /sales-threadlytics — Threadlytics platform help — Reddit-specific monitoring with 500M+ indexed conversations, Share of Voice
• /sales-octolens — Octolens platform help — developer-first social listening with API/MCP on all plans
• /sales-syften — Syften platform help — fast community monitoring across 15+ platforms with API/webhooks
• /sales-threadradar — ThreadRadar platform help — Reddit + Quora monitoring with AI reply drafts
• /sales-do — Not sure which skill to use? The router matches any sales objective to the right skill. Install: npx skills add sales-skills/sales --skill sales-do

Examples

Example 1: Set up monitoring for a new SaaS launch

User says: "I just launched a task management app and want to know when people on Reddit ask for recommendations" Skill does:

1. Reads platform guide for keyword strategy
2. Suggests keywords: "task management recommendation", "best task app", "looking for task manager", competitor names
3. Recommends subreddits: r/productivity, r/SaaS, r/smallbusiness, r/Entrepreneur
4. Advises using negative keywords to exclude gaming/unrelated contexts Result: Monitoring configured to catch buying-intent threads

Example 2: Slack integration not working

User says: "I connected Slack but I'm not getting any notifications" Skill does:

1. Reads platform guide troubleshooting
2. Checks common causes: wrong channel selected, OAuth permissions incomplete, no matches yet (tool only sends when matches exist)
3. Suggests: verify OAuth connection in settings, check that keywords have actual matches in dashboard, try a broader keyword temporarily to confirm delivery works Result: Slack notifications debugged

Example 3: Standard plan feels too restrictive

User says: "I'm on Standard but 5 keywords isn't enough — is Pro worth it?" Skill does:

1. Reads platform guide pricing section
2. Compares: Standard €4.49/mo (5/5) vs Pro €9.49/mo (15/15)
3. Offers alternatives: consolidate keywords using broader phrases, drop low-value subreddits, or consider Syften (€19.95/mo, 3 filters) or KeyMentions (free tier, 3 keywords) if budget allows more features Result: Clear upgrade decision with alternatives considered

Troubleshooting

Daily email not arriving

Symptom: Signed up and configured keywords but no daily email received Cause: Zero matches (no email sent if nothing matched), email in spam folder, or wrong send time configured Solution: Check the dashboard for matches first — if matches exist but no email arrives, check spam/promotions folder. Verify the configured send time in settings. Add hello@redditmentions.com to your contacts. If still nothing after 48 hours with confirmed dashboard matches, contact support.

Too many irrelevant mentions

Symptom: Getting notified about threads that have nothing to do with your product Cause: Keywords are too broad (single words match everything) or subreddits are too general Solution: Use multi-word phrases ("best CRM for freelancers" not "CRM"). Add negative keywords for common false positives. Switch from r/technology (too broad) to niche subreddits where your audience actually posts. Review and adjust weekly.

Matches disappearing from dashboard

Symptom: Matches you saw earlier are gone Cause: 7-day retention limit — matches older than 7 days are permanently deleted Solution: This is by design, not a bug. If you need to preserve matches, copy them immediately or set up Slack integration for a persistent record. There is no export or archive feature. Consider Octolens or Syften if you need longer data retention.