sales-graphy

Graphy Platform Help

Step 1 — Gather context

If references/learnings.md exists, read it first for accumulated platform knowledge.

1. What are you trying to do?

   • A) Enroll/create learners programmatically from an external cart or app (REST API — top plan)
   • B) Grant access or sync data on events via webhooks (any plan)
   • C) Route learner/transaction events into a CRM or ESP (Zapier/Pabbly)
   • D) Configure a module — courses, memberships, communities, coaching, webinars, branded app
   • E) Pick a plan — Launch vs Rise vs Scale (mobile apps, API, transaction fees)
   • F) Fix a problem — webhook disabled, slow support, fee confusion, mobile-app publishing

2. Which plan are you on? API access is gated to the top (Advanced/Scale) plan — this decides API vs webhooks/Zapier.

Skip-ahead rule: if the user's prompt already provides enough context, skip to Step 2.

Step 2 — Route or answer directly

If the question is about...	Route to...
Course/membership strategy, retention, or platform comparison	/sales-membership {question}
Email sequences and broadcasts (the ESP you connect)	/sales-email-marketing {question}
Email deliverability / inbox placement	/sales-deliverability {question}
Checkout / order-bump / upsell optimization across tools	/sales-checkout {question}
Webinar funnel strategy	/sales-webinar {question}

When routing, give the exact command, e.g. "This is a retention question — run: /sales-membership how do I cut course churn".

Step 3 — Graphy platform reference

Read references/platform-guide.md for the full reference — the module map (API/webhook/UI-only), the plan gates (mobile apps on Rise+, API on the top plan, the murky transaction-fee story), the learner/enrollment/transaction data model with JSON shapes, and quick-start recipes (enroll a buyer via the API; grant access on Success Transaction via webhook; sync new learners to a CRM via Zapier/Pabbly).

Read references/graphy-api-reference.md for the API + webhooks — the Merchant ID + API key auth (Integration API menu, Advanced plan only), the iPaaS operations (Create Learner, Enroll Learner to Course), the canonical Postman docs, and the full 9-trigger webhook list with the 5-failures-auto-disable behavior.

Answer the user's question using only the relevant section. Don't dump the full reference.

Step 4 — Actionable guidance

Focus on the user's specific situation:

• API vs webhooks is a plan question. The REST API needs the top (Advanced/Scale) plan; below that, integrate via webhooks + Zapier/Pabbly. Don't promise API access on Launch/Rise.
• Auth is Merchant ID + API key. Both come from the Integration API menu; treat the key as a secret. Confirm exact base URL/paths in the Postman collection — the public docs are JS-rendered.
• Fulfill on Success Transaction, never Init Transaction. Init fires when checkout starts; granting access on Init gives product to abandoned carts.
• Watch the 5-failures rule. A webhook auto-disables after 5 failed deliveries — keep the endpoint reliable and alert when one disables, or fulfillment silently stops.
• Email is the learner identity. Create Learner + Enroll Learner to Course key on email; dedupe on it.
• Set support + mobile-app expectations. Post-sale support is slow and on India timezone; branded apps are DIY and gated to Rise+. Verify the real transaction fee before pricing offers.

If you discover a gotcha, workaround, or tip not covered in references/learnings.md, append it there.

Gotchas

Best-effort from research (2026-06) — review these, especially plan-gated features and pricing, which change frequently.

1. API access is top-plan only. The REST API (Integration API credentials) requires the Advanced/Scale plan. On lower tiers, plan around webhooks + Zapier/Pabbly.
2. Webhooks auto-disable after 5 failures. A flaky endpoint silently turns the webhook off — monitor and re-enable. This is the most common silent breakage.
3. Init vs Success Transaction. Use Success Transaction to fulfill; Init Transaction only means checkout started. Confusing them grants access to non-payers.
4. Transaction fees are murky on lower tiers. Graphy markets "0% platform fee," but third-party reviews report ~10% on Launch / ~5% on Rise. Verify the real cut before pricing.
5. Branded mobile apps are DIY and gated to Rise+. You build them in the no-code App Builder and publish under your own Apple/Google accounts — the "$49 plan with an app" expectation is wrong.
6. Post-sale support is the top complaint. Responsive pre-sale, slow afterward, India timezone. Don't promise fast fixes.
7. Smaller ecosystem than Kajabi. Fewer native integrations, tutorials, and advanced marketing tools — bridge marketing via Zapier/Pabbly + your ESP.
8. Public API docs are JS-rendered. Exact base URL/endpoint paths live in the Postman collection / your in-account Integration API page — don't assume paths.

Related skills

• /sales-membership — Course/membership strategy across tools (Graphy is one of the creator platforms covered), retention, and platform comparison
• /sales-email-marketing — Email sequence and broadcast strategy (the ESP you connect to Graphy)
• /sales-webinar — Live and evergreen webinar selling strategy
• /sales-checkout — Checkout, order-bump, and upsell optimization (external carts that feed Graphy)
• /sales-deliverability — Inbox placement and domain authentication for your connected ESP
• /sales-do — Not sure which skill to use? The router matches any sales objective to the right skill. Install: npx skills add sales-skills/sales --skill sales-do -a claude-code

Examples

Example 1: Enroll buyers from my external checkout into Graphy (developer/automation)

User says: "I sell on my own Stripe page but host the course in Graphy. How do I auto-enroll buyers?" Skill does: Two paths by plan. On the Advanced/Scale plan, use the REST API (auth mid + key from Integration API): Create Learner then Enroll Learner to Course, mapping email → course URL (Recipe 1). Below that, register a Success Transaction webhook (or a Zap/Pabbly flow) and enroll in the handler (Recipe 2). Notes email is the identity key and to confirm exact endpoints in the Postman collection. Result: User picks the API or webhook path based on their plan and auto-enrolls buyers.

Example 2: My fulfillment webhook stopped firing

User says: "Access used to get granted automatically on purchase, now nothing happens." Skill does: Explains Graphy auto-disables a webhook after 5 failed deliveries — a few endpoint errors will have turned it off. Walks through re-enabling (Integrations → Webhooks), adding endpoint monitoring/alerting, and confirming it's the Success Transaction event (not Init). Result: User re-enables the webhook and hardens the endpoint so it stops disabling.

Example 3: Is Graphy's $49 plan enough for my branded app and clean payments?

User says: "I want a branded app and to keep 100% of revenue — is the Launch plan fine?" Skill does: Clarifies the plan gates — mobile apps are Rise+ (DIY build/publish), not Launch, and the 0%-fee claim conflicts with third-party reports of ~10% on Launch / ~5% on Rise — so verify the real fee on graphy.com/pricing before committing. Frames all pricing as best-effort. For choosing across platforms, routes to /sales-membership. Result: User understands the true entry cost for an app + the fee uncertainty before buying.

Troubleshooting

Webhook stopped delivering / shows disabled

Symptom: Events that used to fire have silently stopped. Cause: Graphy automatically disables a webhook after 5 failed delivery attempts. Solution: Re-enable it in Dashboard → Integrations → Webhooks, fix the endpoint (return 2xx fast), and add uptime monitoring/alerting so a few transient errors don't kill fulfillment. Remember only status + URL are editable; logs persist after deletion.

Buyers get access before paying

Symptom: People who started but didn't finish checkout got enrolled. Cause: You fulfilled on the Init Transaction event (checkout started) instead of Success Transaction (payment completed). Solution: Switch the fulfillment trigger to Success Transaction and ignore Init, or check status == "success" in the payload before granting access.

"Where's my API key / the API isn't available"

Symptom: No Integration API menu or credentials. Cause: API access is gated to the Advanced/Scale (top) plan. Solution: Upgrade to the top plan for the API + SSO, or integrate via webhooks + Zapier/Pabbly on your current tier (Create Learner / Enroll via the Zapier/Pabbly actions). Credentials live in Integration API once on the right plan.

Support isn't responding after I bought

Symptom: Pre-sale was fast; post-sale tickets go quiet. Cause: The most consistent Graphy complaint — slow post-sale support running on India timezone. Solution: Set internal expectations (don't gate a launch on a fast Graphy reply), batch questions, and self-serve via the help center. For platform-selection second-guessing, use /sales-membership.