Use the shared contract and filters/units. Follow this order; stop at the first sufficient option.
For a business-derived measure, confirm case/event entity, outcome definition/provenance, units, time basis and aggregation. Are amounts incremental transactions or cumulative snapshots? Never assume sum, latest or maximum: nonmonotonic snapshots require authoritative ordering and refund/correction semantics. Missing definitions mean inconclusive; ask before computing. Do not infer formula grammar from an example name or business description.
- Native output first. Use the existing metric and its correct scope/aggregation.
For cases over one day append
{metric:"CaseDuration",comparisonOperator:"GreaterThan",values:["1.00:00:00"],isInclusive:true}to F'scaseMetricConditionFilters, thenget_cases_with_metrics_v2 {S,filterOptions:Fplus,itemsPerPage:5,itemsToSkip:0}. No formula is needed for ordinary duration/waiting/counts; use native grouped statistics instead of summing a truncated cases page. - Enabled saved metric. Reuse fresh details'
CustomMetricsID/name/type/dataType. Details is not a generic metric catalog and contains no saved formula text. Match Case/Event/Edge scope and scalar type. For a Boolean Case metric C append{metric:"CustomMetric",customMetricId:C,comparisonOperator:"EqualTo",values:[true],isInclusive:true}tocaseMetricConditionFilters; queryget_process_overall_metrics_v2 {S,filterOptions:Fplus}for a count. An ID filter needs no formula validation. A saved-name output expression, e.g. syntheticEscalatedCase(), does require the validation/column path below; do not guess escaping or missing dependencies. - Exact local scalar. Reuse complete, definition-compatible, same-scope totals with a nonzero denominator. Label the result derived, not saved. Never average averages or use overlapping groups/top-N samples as population totals.
- Ephemeral formula only if necessary. Load formula execution.
Reuse PV/PMV from current details, not process/view IDs; refresh when stale.
Fetch needed targeted reference pages without a lookup quota; then validate:
validate_custom_metric_formula {processVersionId:PV,processExtendedMetadataVersionId:PMV,formula:Fexpr}. For a candidate and its repairs, allow three validation attempts total, not endless retries. Repair only from structured errors/definitions; stop early on an unavailable prerequisite. RequireisValid:true, a compatibledataTypeand the exact target context in types. Validation alone neither executes nor saves anything. - Execute the smallest matching filter/query or default page-five column query.
For cases:
get_cases_with_metrics_v2 {S,filterOptions:F,itemsPerPage:5,itemsToSkip:0,formulaMetricInput:{name:N,formula:Fexpr}}. N must not collide with returned built-ins. Never inventcomputedColumnsormetrics.
Continue necessary pages or distinct evidence queries without ordinary-call or total-row quotas. Reuse completed results; stop when answered or no new evidence is available. Missing validator forbids unvalidated execution even if the output field is advertised. Column and formula-filter capabilities are independent; stop after an explicit gate rejection. No create/save metric tool exists. If a prerequisite cannot be inlined, explain creation/enablement outside MCP, then refresh metadata and revalidate after the user's action.
Report definition/formula, units/context, validation state, at most five headline rows and ephemeral/not saved. Retain definition provenance and scoped evidence/status using the investigation method.