Ask the user: "What's the problem?"
Then you:
- Look at the code yourself, reproduce the problem
- Locate the root cause
- Fix it
- Confirm the fix works
Tell the user: "The cause was X, it's fixed."
Testing & quality
Updated 10-16 09:59
Ask the user: "What's the problem?"
Then you:
Tell the user: "The cause was X, it's fixed."