Community Operations Playbook Skill
When to Use
- Standing up new community channels, automation, or tooling.
- Coordinating moderator schedules, onboarding flows, and partner access.
- Auditing operations for consistency, compliance, or scale.
Framework
- Channel Setup – naming conventions, permissions, integrations, and backup owners.
- Workflow Automation – welcome flows, tagging, escalation triggers, and reporting pipelines.
- Resource Management – moderator rosters, ambassador kits, and knowledge base updates.
- Compliance & Security – access reviews, data retention, legal approvals, and crisis playbooks.
- Continuous Improvement – retros, tooling evaluations, and experiment backlog.
Templates
- Channel launch checklist (config, automation, QA, analytics hooks).
- Moderator shift planner with coverage heatmap.
- Automation registry (flow, trigger, owner, status, notes).
Tips
- Keep SOPs in a shared workspace with version history.
- Pair with
escalation skill to ensure automation ties into incident paths.
- Review automation logs weekly to catch failures before members notice.
